Refund policy
GREAT TASTE POLICY
We’re on a mission to bridge the gap between taste and function, and we take that mission seriously.
But taste is personal. If it’s your first time ordering and you're not a fan of the flavor, no problem. We’ll happily refund you (up to £60) or swap your products for something else—on us. Just drop us a note at hello@muush.co and we’ll sort it out.
RETURNS & EXCHANGES
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.
How to start a return:
Contact us at hello@muush.co. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
DAMAGED ITEMS
If your item arrives damaged, please let us know within 14 days to request a refund or exchange. Email us at hello@muush.co with:
- A short description of the issue
- Photos of the damage
- Your order number
REFUNDS
We will notify you once we’ve received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days.
Please note that refunds are issued based on the actual price paid at the time of purchase (including any discounts).
While we process things quickly, it may take additional time for your bank or credit card provider to post the refund to your account.
If it has been more than 15 business days since your refund was approved and you still haven't seen it, please get in touch at hello@muush.co.